21 . 09 . 2017

Support FORDATA - Outstanding Customer Service!

21 . 09 . 2017

FORDATA Team
What will you find in this article?

FORDATA Team is flexible and understands your needs. You can read more about our Customer Service HERE.

We act proactively. We are available 24/7/365. We foster the culture of Information Security. Our core business is to guarantee fast response times, proactive contact and flexibility while managing documents and communication during complex and confidential deals, using our own IT systems based on the Virtual Data Room technology.

FORDATA Virtual Data Room is not only a proprietary web-based application. It is mainly the support that our exceptional Customer Support Team gives our clients. Starting from sharing good practice by doing time-consuming work for a client (e.g. loading documents) to technical support provided by our experts to each FORDATA VDR user 24 hours a day.

We are available and act quickly!

  • Our team reacts right away: 15 sec – phone, 15 min e-mail
  • We act proactively
  • 95% cases are being solved immediately
  • We are available 24/7/365

The processes that we support require this. Our clients often work in the evenings or on weekends, the pace of work is very fast, schedules are tight. System users come from different parts of the world, work in different time zones. In order to provide real support we should be proactive and fully available. We care about it!

We know our clients and we build relationships

  • We are kind
  • We value honesty
  • We work proactively
  • We have industry knowledge

We believe that the secret of good customer service lies in the ability to build relationships. We attach great importance to creating a pleasant atmosphere of cooperation. In our opinion, the knowledge of the processes realised by our clients is equally significant – understanding of them and speaking the same language makes the whole collaboration more effective.

We listen to our clients

  • We collect opinions on our system
  • We are not afraid of receiving feedback regarding work with us
  • We implement our clients’ ideas concerning development of the VDR system

We help our clients

  • We assist our clients with time-consuming work (e.g. uploading files)
  • We manage the system for our clients (if they so wish)
  • We share knowledge
  • We fix issues and do not leave any matters unresolved

We foster the culture of Information Security

  • We act in compliance with the ISO 27 001 standard requirements
  • We give our clients peace of mind
  • We propagate high information security standards

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