Support FORDATA - Outstanding Customer Service!

At FORDATA, flexibility and a personalized approach to each client are part of our everyday work – we operate the way you need us to. Learn more about how our Support Team works in this article: “FORDATA Support Team – specialists on your side“.

At FORDATA, we believe that technology is only half the success. The other, equally important part is the team behind the service. We value your time and understand our clients’ priorities, which is why we act fast – most support requests are resolved within just 15 minutes. Thanks to its speed and efficiency, our Customer Support Team is consistently recognized in rankings and praised in client reviews.

One of the key indicators confirming the quality of our customer service is the Customer Satisfaction Score (CSAT). At FORDATA, we’ve achieved a score of 90%, meaning 9 out of 10 clients rate their interaction with our team as highly satisfying. This result confirms the effectiveness of our efforts in creating positive customer experiences built on responsiveness, reliability, and high communication standards.

We operate based on clear and proven principles that allow us to provide real support – instantly available whenever you need it. Our actions are not only fast and effective but also fully compliant with the highest information security standards – all delivered in a friendly, partnership-based atmosphere.

We have a deep understanding of the nature of the projects we support: complex processes, multiple stakeholders, and high time pressure. That’s exactly why we focus on rapid response, proactive communication, and a flexible approach. We don’t just solve problems – we stay one step ahead of them.

1. We’re always available and respond instantly

• We answer calls within 15 seconds
• We reply to emails within 15 minutes
• We never leave tickets unresolved
• Our Support Team is available 24/7, 7 days a week

2. We know our clients and build lasting relationships

• Deep industry knowledge is at the core of our work
• A friendly, partnership-based approach is always a priority
• We’re happy to share insights gained from hundreds of completed projects
• Every project is handled individually – no need to go through an international hotline; you’re immediately connected with the right specialist

3. We listen to our clients

• Suggestions gathered during and after the project are carefully collected and analyzed
• Feedback on our collaboration is always welcome – even the critical kind
• Client ideas related to the VDR are regularly put into practice
• We continuously review service feedback and implement meaningful improvements

4. We Support our clients

• Assistance with time-consuming tasks such as file uploads or setting up user groups and permissions
• System management provided on behalf of the client – only upon request and with full approval
• Proactive suggestions for potential improvements and optimizations
• Comprehensive onboarding to ensure smooth and confident use of the entire VDR platform

5. We foster a strong culture of information security

• Fully compliant with ISO:27001, GDPR, DORA, and NIS2 regulations
• Comprehensive data security procedures and training programs in place for all FORDATA employees
• Regular audits conducted to maintain accountability and performance
• High standards upheld to ensure peace of mind for every client
• Secure server infrastructure is the foundation of trust – all data is stored exclusively within the EU, in line with the highest security standards

We’re a partner who acts fast, thinks strategically, and understands the realities of projects involving VDRs.

No bots here – our team is made up of real people with industry expertise. We’re available whenever you need us – day, night, or weekend.

Trust a company that truly understands what matters in a transaction.